Return & Refund Policy

🔁 Return, Refund & Exchange Policy

Brewenza

Last Updated: November 4, 2025

At Brewenza, we believe in fair, transparent, and hassle-free returns. We offer a 30-day return, refund, and exchange policy to ensure complete customer satisfaction.

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30-Day Return & Exchange Window

Customers may request a return, refund, or replacement within 30 days from the date of delivery.

This policy applies to:
• Refunds
• Returns
• Replacements / Exchanges

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Eligibility for Returns

To qualify for a return or exchange:
• The product must be unused
• The product must be in original condition
• Original packaging, accessories, and manuals must be included

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Free Returns – No Charges

✅ No return shipping fees
✅ No restocking fees
✅ No processing charges

Brewenza bears all approved return-related costs.

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How to Apply for a Return / Refund / Replacement

(Step-by-Step Process)

To ensure quick resolution, please follow the process below:

Step 1: Contact Our Support Team

Email us at support@brewenza.com within 30 days of delivery.

Please include:
• Full Name
• Order Number
• Registered Email Address
• Reason for Return / Refund / Replacement

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Step 2: Upload Proof (If Applicable)

If the issue involves a damaged, defective, or incorrect product, please attach:
• Clear images (for physical damage)
• Short video (for machine malfunction or performance issues)

This helps our team review your request faster.

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Step 3: Request Review & Approval

Once your request is received:
• Our inspection team reviews the details
• You will receive an approval or clarification email within 24–48 hours

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Step 4: Return Pickup / Resolution

After approval:
• We will arrange a free return pickup, or
• Approve a replacement shipment, or
• Initiate a refund (depending on your request)

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Refund Timeline
• Approved refunds are processed within 5–7 business days
• Refunds are credited to the original payment method
• You will receive a confirmation email once processed

Bank processing times may vary slightly depending on your provider.

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Exchange / Replacement Policy
• Exchanges are available within the 30-day window
• Replacement products are shipped at no additional cost
• Exchange shipping is completely free

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Damaged, Defective, or Incorrect Products

If your item arrives:
• Damaged
• Defective
• Incorrect

Please notify us within 48 hours of delivery with photo/video proof.

Upon verification, we will:
• Send a free replacement, or
• Issue a full refund

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Lost or Undelivered Orders

If a shipment is confirmed lost by the courier:
• We will issue a replacement or full refund
• Refunds are processed within 7 business days of confirmation

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Late or Missing Refunds

If your refund has not appeared:
1. Recheck your bank or card statement
2. Contact your payment provider
3. Email us at support@brewenza.com for assistance

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