🔁 Return, Refund & Exchange Policy
Brewenza
Last Updated: November 4, 2025
At Brewenza, we believe in fair, transparent, and hassle-free returns. We offer a 30-day return, refund, and exchange policy to ensure complete customer satisfaction.
⸻
- 30-Day Return & Exchange Window
Customers may request a return, refund, or replacement within 30 days from the date of delivery.
This policy applies to:
• Refunds
• Returns
• Replacements / Exchanges
⸻
- Eligibility for Returns
To qualify for a return or exchange:
• The product must be unused
• The product must be in original condition
• Original packaging, accessories, and manuals must be included
⸻
- Free Returns – No Charges
✅ No return shipping fees
✅ No restocking fees
✅ No processing charges
Brewenza bears all approved return-related costs.
⸻
- How to Apply for a Return / Refund / Replacement
(Step-by-Step Process)
To ensure quick resolution, please follow the process below:
Step 1: Contact Our Support Team
Email us at support@brewenza.com within 30 days of delivery.
Please include:
• Full Name
• Order Number
• Registered Email Address
• Reason for Return / Refund / Replacement
⸻
Step 2: Upload Proof (If Applicable)
If the issue involves a damaged, defective, or incorrect product, please attach:
• Clear images (for physical damage)
• Short video (for machine malfunction or performance issues)
This helps our team review your request faster.
⸻
Step 3: Request Review & Approval
Once your request is received:
• Our inspection team reviews the details
• You will receive an approval or clarification email within 24–48 hours
⸻
Step 4: Return Pickup / Resolution
After approval:
• We will arrange a free return pickup, or
• Approve a replacement shipment, or
• Initiate a refund (depending on your request)
⸻
- Refund Timeline
• Approved refunds are processed within 5–7 business days
• Refunds are credited to the original payment method
• You will receive a confirmation email once processed
Bank processing times may vary slightly depending on your provider.
⸻
- Exchange / Replacement Policy
• Exchanges are available within the 30-day window
• Replacement products are shipped at no additional cost
• Exchange shipping is completely free
⸻
- Damaged, Defective, or Incorrect Products
If your item arrives:
• Damaged
• Defective
• Incorrect
Please notify us within 48 hours of delivery with photo/video proof.
Upon verification, we will:
• Send a free replacement, or
• Issue a full refund
⸻
- Lost or Undelivered Orders
If a shipment is confirmed lost by the courier:
• We will issue a replacement or full refund
• Refunds are processed within 7 business days of confirmation
⸻
- Late or Missing Refunds
If your refund has not appeared:
1. Recheck your bank or card statement
2. Contact your payment provider
3. Email us at support@brewenza.com for assistance
⸻
- Order Responsibility
Please review product details carefully before ordering. If you need help selecting the right product, our support team is always available.
⸻
- Company Information & Contact
Brewenza
Operated by Drazello LLC
📍 Address:
2133 Renaissance Blvd, Apt 305
Miramar, FL 33025
United States
📧 Email: support@brewenza.com
📞 Phone: +1 (813) 534-6699